Most common questions
Below are the questions we often receive. If you can't find your question, please contact our customer service and we will reply to you as soon as possible.
In this case, you need to purchase another phone number or change the carrier.
Sometimes, it may take several attempts to receive an SMS, which is a normal situation, as not every phone number can receive SMS every time.
The receiving rate depends on the IP address, so you must use a proxy or VPN from the country/region where you want to receive SMS. Also, you can change your browser or device.
One-time virtual numbers provide the opportunity to register accounts on social networks, chat software, e-commerce platforms, etc., by receiving verification codes without using your personal phone number. Unlike SIM cards, these numbers do not belong to an individual.
For security reasons, we strongly recommend that you do not use temporary numbers to register your personal accounts and keep confidential information in such accounts.
There is no need to bind a virtual bank card. The amount on the temporary virtual bank card is enough to make orders but should not exceed this amount.
We give one phone number to only one user.
We are not responsible for the banning of registered accounts. There are many different reasons for account bans. We also do not refund money or change phone numbers for such situations.
The most common reason for a ban is that your IP address does not match the geographical location of the purchased phone number. You can find information about registering accounts on professional forums.
We do not register accounts, we only provide SMS verification codes.
General recommendations:
1) Use high-quality proxy/VPN. For example, licensed and private proxies. If you activate different accounts, you need to use different proxies.
2) Use different devices to register different accounts. You need to use various specialized services and software. Different devices are:
- Change the user agent in the browser, you can use browsers that automatically change the user agent;
- One computer, another computer, one mobile phone, another mobile phone.
3) Human actions: fill in personal information, follow a few other users, upload a few photos, share posts, like, and comment.
Please follow the steps below:
1. Write down the order number or phone number.
2. Attach a screenshot of the registration process. On a screenshot of the service you are willing to register an account, the following information should be available so that we can determine that this number has this problem:
- Phone number;
- Registration time;
- Received verification code;
- "Verification code error" prompt.
You can also record a video and send it to us.